Job Description

A vacancy exists in the Operations Department for a Training Captain. Reporting to the People Capability Leader, the Training Captain will be responsible for evaluating training needs and current practices in-store and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. He/she will be responsible for improving operational performance of all Team Members. He/she will ensure competently trained CSTMs and FSTMs within set deadlines and will also conduct observation checklists and complete assessments on Team Members to identify gaps.

KEY RESPONSIBILITIES

?Conducts Restaurant Orientation ono the starting date of each new team member or facilitates the Orientation, in-store, via the Learning Zone.

?Train, coaches and certifies Team Members

?Completes training evaluations to assess the retention of knowledge

?Responsible for delivery of training to bridge performance gaps

?Facilitates New Product Training as per the KFC marketing calendar

?Biannual assessments for all employees must be done to re-assess knowledge

?Assess additional training needs of restaurant and discuss with the Training Manager and/or RGM

?Learner Assessments completed on every Team Member twice a year.

?Track and report on training outcomes

?Provide feedback to programme participants and management, where applicable

?Evaluate and make recommendations on training material and methodology, as and when required

?Maintain employee training records

? Clean discipline record for the last six months xe2x80x93 added advantage

?Ability to speak, read and write English fluently

? Numeracy Proficiency & Computer Skills xe2x80x93 Fluent in MS Office, i.e. MS Word, MS Excel, MS PowerPoint and MS Outlook

?Presentation skills and written communication as well as oral communication skills

?Incumbent must possess an understanding of the learning process as applied to in-store training

?Ability to require knowledge of and handle participative training techniques as used in the KFC system

? Planning and Organizing xe2x80x93 The capacity to arrange the availability and allocation of resources, the utilization of control systems as well

as the delegation and co-ordination of tasks and duties of individuals and groups. To plan, prioritize and systemize the action in line with required resources

? Coaching xe2x80x93 The capacity to develop followers by providing them with clear and simple instructions, demonstrations, and explanations

and systematically exposing them to planned but increasingly challenging tasks

AKM Foods (PTY) Ltd.