Job Description

Applications are invited for the Training Administrator position at Herotel. This position will be based at Stellenbosch and will report to the Head of Learning and Development.
About the role:
The Training Administrator supports the coordination and delivery of training across the organisation, ensuring all learning activities are planned, scheduled, and executed efficiently. This role manages training logistics, maintains accurate records, and ensures compliance with SETA and other regulatory requirements. It includes administering the Learning Management System (LMS), training systems and generating reports to support continuous learning based on operational needs. The role plays a key part in enabling skills development across multiple sites in a fast-paced operational environment.
Key Responsibility Areas will include but not be limited to:
Skills Planning:

• Learning pathway design and implementation (in conjunction with relevant stakeholders).
• Support in national skills development planning, including skills audits, needs analysis, and gap identification.
• Identify organisational training needs and trends.
• Liaise with internal stakeholders and external training providers to facilitate training logistics, including venues, materials, attendance, and communication.
• Manage training schedules and bookings, ensuring efficient delivery of interventions with minimal operational disruption.
• Coordinate and consolidate training nominations and registrations for specialised programmes.
• Ensure that employees, trainers, and providers follow guidelines, policies, standards and processes.
• Administer and support learners on the Learning Management System and related platforms.
• Coordinate, monitor, support and facilitate training interventions and related resources.
• Quality assure internal and external learning resources and programmes.
• Establish SETA relationship and investigate funding opportunities.
• Uphold agreements with relevant internal/external customers and suppliers.
• Support and partake in team and skills related meetings and interventions.

Skills Development and Reporting:

• Administer and update training records on the training management and/or booking system.
• Provide timeous and accurate reporting on all learning interventions.
• Consolidate and assess programme feedback for further action.
• Identify trends and suggest improvement plans.
• Compilation and Quality assurance of training records and reports.
• Consolidate and compile the annual group training plan and report in preparation for the annual WSP/ATR and related submissions to the SETA.
• Keep meeting minutes for all relevant Learning and Development meetings.

Key Outputs:

• a Group Training Plan by analysing and consolidating training needs.
• Accurate learner records, training history, attendance, certification and related documentation.
• Implement and administer a centralised training management system across multiple operational sites.
• Efficient administration of training logistics, including bookings, venues, materials, facilitator scheduling, and learner communications across various operational environments.
• Implemented and administrated training scheduling system.
• Well-coordinated National and regional training initiatives, ensuring proactive organisation and smooth execution.
• Operational training dashboards and analytics generated to support decision-making, monitor KPIs, and identify gaps or trends across the organisation.
• Effective communication and coordination with regional teams, training providers, and internal stakeholders to ensure smooth delivery of training interventions.
• Learner Management System and related platform support.

Work Experience and Competency Requirements:
Work Experience:

• Minimum of 3-5 years' working experience as coordinator/scheduler/administrator, admin assistant/personal assistant, project manager, programme manager or similar role in an Operational environment.
• Knowledge of SETAs and relevant Skills Development Legislation in South Africa.
• Proven experience working with Smartsheet, Project Planning software, Learner Management Systems/HR or relevant scheduling systems.
• Experience working in a Telecommunications or Technology/related operational company preferred.

Competencies:

• Ability to work independently and interdependently.
• Good communication skills.
• Computer literate, proficient in MS Office and skilled in Excel and Smartsheet.
• Skilled in data gathering and analysis.
• Strong administrative skills.
• Problem-solving skills.
• Good time management and prioritisation skills.
• Attention to detail.
• Strong customer care skills.
• Knowledge of South African Skills Development Legislation.
• Comfortable working in a dynamic environment.
• Resilient and able to work under pressure and deadlines.

Education Requirements:

• Grade 12.
• Qualifications in any of the following fields will be considered: Education, programme management, logistics, HR or related fields.
• Additional certificates in Learning & Development, Project Management, Logistics, Administration, or related skills will be an advantage.

If interested and you meet the above requirements, please submit your CV with contactable references.
PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel's Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.