Job Description

Ciro Full-Service Beverage Company (Pty) Ltd

is the preferred one-stop beverage solution,

CIRO

offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front-runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.

Ciro is looking for a passionate coffee professional to help us share the art of great coffee.

The successful candidate will be based in Bryanston and report to the Coffee Capability Manager.

Key Outputs:

Conduct Barista training across all modules for both Internal and External customers.

Use your knowledge and skill in coffee to effectively train customers and internal staff. Have in-depth knowledge of all courses offered by Ciro and deliver them effectively. Ensure the internal training plan, as directed by Head Office (HO), is implemented. Recommend updates and improvements to training material. Conduct training both onsite and in the classroom. Manage training budgets in line with guidelines set out by HO.

Event planning and execution

Liaise with the sales team weekly on event requirements. Plan and manage all event stock. Ensure events are invoiced and managed effectively.

Conduct Trainee assessments

Assess all trainees timeously after training completion. Conduct fair and consistent assessments in line with Ciro training guidelines. Provide proper follow-up and feedback on all assessments.

Collaborate with Sales Consultants for Ciro's customers

Hold weekly meetings with the sales team for feedback and customer training planning. Understand customer needs and tailor training on required products effectively. Suggest menu development ideas and innovations. Plan and manage events and customer tastings.

Manage and maintain the Training Centre and equipment

Perform daily cleaning and maintenance of all equipment. Conduct weekly counts of equipment, crockery, and stock. Order and manage stock requirements for training and events. Report any breakdowns or issues in the training centre timeously. Ensure the training centre is clean and well-maintained daily. Effectively manage the BUP training program to ensure completion within timelines.

Drive training income

Ensure all training invoices are issued and paid promptly. Drive income growth and meet training budget targets.

Customer-specific Ciro CORE evaluation, Training Register & ESO completion

Ensure management of the establishment signs off the following documents after each visit: Ciro CORE Evaluation and ESO Job Card (including spares consumed and quote/invoice for the visit). Submit correct and comprehensive online documentation for every call, as per the standards set by Key Accounts, Training, and the Customer. Escalate any findings to Ciro Management and keep customers informed of any irregularities.

Ensure in-cup coffee quality standards

Perform taste, grammage, and flowability testing on products and equipment. Calibrate or program equipment to ensure consistent coffee quality. Assess establishment staff to ensure correct preparation and cleaning procedures are followed. Ensure compliance with quality standards defined by customer HQ and report any irregularities to management.

Perform basic preventative maintenance of coffee equipment

Carry out basic preventative maintenance as per service intervals in the customer SLA (e.g., changing filters and basic spares). Ensure maintenance activities are completed thoroughly and signed off by establishment management. Ensure all spares and filters are consumed appropriately, with Job Cards signed off. Assess on-site equipment and log repair calls with the Technical Department if major repairs are required. Report any malicious damage to the customer. Keep the business informed of potential leads. Manage assigned spares and tools responsibly.

Qualifications:

Diploma in Coffee or Training

Experience:

3-5 years as a Senior Barista, leading and developing team members. Coffee diploma or relevant SCA (Specialty Coffee Association) courses.

Knowledge & Skills:

Proficient in MS Office. Strong knowledge of coffee, coffee menus, and related products. Experience maintaining various coffee equipment. Ability to manage BUP effectively. Strong presentation and facilitation skills. Understanding of coffee origins, espresso preparation, FABS, and alternative brewing methods. Ability to demonstrate and create coffee-based drinks for customers. * Maintain and manage all training equipment through effective delegation, training, and leadership.