Job Description

Traffic Management Centre Operator (x2) - GoodwoodLocation: 191 Hugo Street, Richmond Estate, GoodwoodReports to: TMC ManagerQualifications and skillsSuitable candidates must possess the following minimumqualifications and skills: Grade 12 Certificate.3 years call centre experience.Conversant in at least 2 languages of which one must be EnglishComputer Literate in Microsoft Office, Excel, Outlook & Internet skillsAssertiveGood people skillsAbility to cope with unusual work schedules.Team playerStrong communication and writing skills.Professional telephone etiquetteAbility to multi-taskingOwn reliable transportResponsibilitiesThe successful candidate's responsibilities will include,but are not limited to:Actively monitor and detect incidents within 3 minutes of their occurrence via the various detection methods.Accurate logging and verification of all detected incidentsDissemination of information regarding active incidentsDispatching of On Road Services Vehicles as well as Coordination with relevant response units during active incidentsMonitor, record and report all roadside and TMC requirement malfunctionsAccurate and timeous completion of all administrative functions related to KPI's.This Job Specification indicates only the main duties and responsibilities of the position and therefore is not intended as an exhaustive list. By applying for this position, you consent in terms of the Protection of Personal Information Act (PoPI) to your personal information being obtained; utilised and stored by the Company through inter alia, reference checks, credit checks and trace reports. Interested candidates, who qualify, should apply but this does not entitle them to a response. Suitable candidates will undergo a prerequisite medical assessment as per the OHS Legislation.

Skills Required