Job Description

Trade Quality Specialist - Cape TownSignal Hill Products is looking for a Trade Quality Specialist!!!Position/Title: Trade Quality SpecialistReports Too: Quality Assurance ManagerFunction QualityArea South AfricaNumber of Reports 0Overall Responsibility:The Trade Quality Specialists responsibilities will include conducting and supporting scientific investigations and experiments. planning, setting up and undertaking controlled experiments and trials. recording and analyzing data.Focus Area 1: Trade Quality ManagementConduct regular Trade VisitsManagement of stock age and review, approve/reject stock age concessions.Management of accident/shifted loads and compiling quality reports.Management of block stock and returning stock from trade.Conducting traceability, recall and withdrawalsCoordinate stock upliftment from trade.Coordinate disposal of isolated stock.Conducting warehouse/ depot audits and driving housekeeping at the Depo level.On the job informal training and education to outlet staff and Sales reps.Management of repacking and training of staff.Conduct Product Stock surveys to allow for the identification of sources of rotation issues and improvement areasResponsible for execution, implementation and assessment of long term Trade quality strategy and Goals in Sales and Distribution.Management of customer complaints& trend analysisDriving problem solving of Customer and Consumer complaintsPrompting consumer complaint trends to Marketing teamsDevelop and update SOPs related to trade activities, stock age management, complaints handling, etcMonitoring outlets tap hygiene complianceConduct internal audits on traceability systemsInitiate Mock recallsRequirements of the RoleNSC Matric Certificate with Core Maths, Biology, ScienceTertiary degree/diploma in food science, or related field.2-3 year experience in a packaging lab or Quality environmentSensory analysis experience advantageousDrivers licesence & Own Vehicle essentialPassport required Required to travel across SA and AfricaPreferred Skills/CompetenciesComputer proficientGood communicationGood self-management skillsNB: Specific duties/responsibilities will vary from time to time: the above list is intended to indicate the general nature of the post and is not exhaustive. The post holder will be expected to be flexible in supporting the business by undertaking any other responsibilities which are aligned with this job levelJob Type: PermanentAbility to commute/relocate:Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)Education:Diploma (Required)Experience:packaging lab or Quality environment: 2 years (Required)

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