Job Description

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Tracking and Monitoring Clerk

Details

Closing Date 2023/10/18
Reference Number HOL231011-3
Job Title Tracking and Monitoring Clerk
Business Unit Hollard Insure
Department Trucking
Job Family Operations - incuding Claims, Policy Servicing, Underwriting and Retentions
Job Type Classification Permanent
Reporting To Bureau Manager
Number of Positions 1
Location - Town / City Parktown
Location - Province Gauteng
Location - Country South Africa
Job Advert Summary

Helloxe2x80xa6 an exciting new opportunity has just become available in our Insure, Broker Distribution Area. We are looking to recruit a Tracking and Monitoring Clerk in the Trucking Division.

Role Objectives:

• The Tracking and Monitoring Clerk contributes to the organizational goals by monitoring and tracking Regent Risk Servicexe2x80x99s client vehicles. Key Responsibilities:

• Vehicle tracking and monitoring on multiple systems.

• delivering extraordinary customer service as well as being conscious about our customers and their vehicle safety.

• Accurate and timeous communication and follow through on all events & calls received.

• Receive calls on the emergency call and update the emergency call register spreadsheet (in case of road incidents/accidents/breakdowns. etc...)

• Ensure all your administrative and shift duties are accurate and complete.

• Excellent listener, able to analyse and interpret information.

• Capacity to instill an ethic of quality and consistency in self and others

• Be responsible for ensuring effective customer liaison interactions and dispute resolution.

Required Knowledge and Experience

• Query resolution

• Basic knowledge of tracking systems

• Advanced computer literacy

• Customer service

• Must be comfortable working shifts

• Good communication skills

• Efficiency

• High EQ

• Perseverance

• Information gathering & monitoring

• Attention to detail

• Self-motivated

• Time management

Educational Requirements

• Grade 12 or an equivalent NQF level 4 Qualification

• Previous experience in the vehicle tracking industry will be an advantage.

• Proficiency in MS Office.

• Must be able to work shifts

• Driverxe2x80x99s license and own transport advantageous

Policy

We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals. We encourage applicants living with disabilities to apply.

Hollard does not charge individuals seeking employment any fees, whether for registration, application, administration or placement.

xc2xa9 Hollard. All rights reserved.

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