Job Description

Are you passionate about technology and ready to take your IT career to the next level? If you're a tech-savvy problem solver with a strong foundation in IT support, we have an exciting opportunity for you. [Company Name] is seeking a talented and motivated IT Specialist to join our dynamic team.

At WTTX Communications, we understand the critical role that technology plays in our daily operations. As a leading telecommunications company, we rely on cutting-edge IT solutions to deliver top-notch services to our clients and maintain our competitive edge. That's where you come in.

As our IT Specialist, you will have the chance to work in a collaborative and innovative environment where your skills and expertise will make a real impact. You will play a crucial role in ensuring the stability and efficiency of our IT infrastructure, providing technical support to our staff, and contributing to the implementation of strategic IT initiatives.

If you're looking for a rewarding IT role with room for growth and development, and if you thrive in a fast-paced, ever-evolving technology landscape, we encourage you to apply. Join us in shaping the future of IT at WTTX Communications..

Minimum Requirements:
IT Tertiary qualification and MS Qualification.
Matric / Grade 12 / National Senior Certificate.
Degree/Diploma in a relevant field (advantageous).
MCSE certification (advantageous).
Minimum 2 years experience as a Mid-level IT support technician.
Experience in servicing multiple IT environments within an IT company.
Strong customer service orientation.
Proficiency in Microsoft Operating Systems.
Familiarity with VMWare / Hyper V / Office 365 Servers.
Knowledge of Networking WAN / LAN and Wireless Backups.
Advanced troubleshooting skills.
Ability to perform hardware installations, remote troubleshooting, and remote support.
Additional certifications such as MCP, MCSE, MCSA, CCNA, CCNP, CISSP,

Duties and Responsibilities:

New Equipment Installation:
Load new equipment, such as printers, PCs, servers, and mobile phones, based on provided checklists or by creating new ones when needed.
Ensure accurate software installation according to licensing regulations.
Communicate progress to stakeholders and oversee the successful handover of equipment.
Troubleshoot and resolve any issues encountered during equipment installation.
Follow customer processes and procedures meticulously.

Logged Calls Resolution:
Regularly review the Call Centre for incoming level 1 and 2 calls.
Timely resolution of these calls within procedural deadlines.
Keep tickets updated with work progress.
Adhere to Service Level Agreement (SLA) requirements.
Escalate level 3 calls to appropriate technicians and follow up on open calls.
Maintain clear communication with customers regarding issue resolution and next steps.

IT Maintenance:
Ensure customer IT environments are up-to-date and follow best governance practices.
Monitor and manage daily backups, conducting monthly backup restores for verification.
Properly load machines using provided checklists.
Maintain the functionality of printers, LAN, and WAN connections.
Escalate and address issues as needed.
Manage and maintain communication systems (e.g., mobile phones, telephones) for customers.
Regularly update and patch customer environments (e.g., Operating System, Antivirus).

Reporting:
Generate and submit required reports within specified timeframes, including monthly reports, backup reports, and other customer-specific reports.
Provide timely backup reports when necessary.
Submit Job Cards as per company guidelines.

General:
Conduct research to solve complex issues in customer environments.
Stay updated on new technologies and industry trends, suggesting improvements to the Service Delivery Manager.
Collaborate with the IT department and assist as required within your skillset.
Adhere to company policies and procedures.
Participate in departmental and company meetings and events.
Keep your skill set current and relevant to evolving customer needs and ICT technologies.

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