Job Description

RESPONSIBILITIES



Drive policy sales and term warranty premiums while ensuring compliance and maintaining a customer-first approach



To be responsive, courteous and professional in dealing with theCompany'ssupporting lead providers and customers.



To execute the sales process with expertise, attention to detail, and integrity.



To promote additional products where appropriate to maximiseeach lead's potential



To use appropriate interpersonal skills and communication methods to gain acceptance of our products from potential customers.



To accurately identify the needs of the customer by asking effective questions and listening attentively.



Match benefits accordingly and demonstrate how a product satisfies their needs.



Share best practices and insights with the team to improve collective sales performance.



To understand objections and overcome them with an appropriate response.



Share best practices and insights with the team to improve collective sales performance



Stay self-motivated and manage time effectively, especially in remote work situations



Consistently meet and exceed performance targets in a disciplined, deadline-driven environment



To continuously improve skills through practising areas identified for improvement.



REQUIREMENTS



QUALIFICATIONS



Matric



RE5 (Required)

FETC:

Short-term Insurance NQF4 or better (preferred)



Meet the regulatory requirements (e.g. DOFA period, FAIS Fit &Proper)



EXPERIENCE



3 years of call centre sales experience



2 years of Term Warranty/Vap experience is essential



Fluency in English is essential plus one other official language.



Strong background in outbound sales with the ability to handlehigh call volumes.



SKILLS AND KNOWLEDGE



Strong sales drive and goal orientation



Self-accountability and personal discipline



Time Management and organisational skills



Excellent verbal and written communication skills



Computer literate



Strong needs analysis skills with a focus on detail and accuracy



Problem-solving



Adaptability to change, with a high tolerance for stress



Resilient and motivated to succeed in a challenging environment



Negotiation Skills



A compliance-driven mindset



Strong work ethic



Proactive



Deadline driven



VALUES



PASSION



We have a strong and barely controllable excitement for life, our work, the people we work with, and for ourselves. Our enthusiasm and positive energy lead to a strong bias toward action and strive for excellence!



CARE



We care deeply for ourselves, the people we work with, our customers, the communities we live in, the country we call home and the planet which hosts us!



INTEGRITY



We always do the right thing, even when nobody is watching!



GROWTH



We always strive to make a positive contribution on our journey to significance! We (us and the business) grow, because our people grow! Our curiosity drives Innovation and our resilience keeps us determined when the going gets tough! We have the courage to make decisions and to have the tough conversations.



DIVERSITY



We respect and cherish each other and listen to allopinions! We are all unique, which makes the "us" stronger! Throughcollaboration, we ensure that the whole is greater than the sum of its parts!



Between 3 - 5 Years