Job Description

Closing Date 2025/05/01
Reference Number MMH250422-9
Job Title Temporary Membership Assistant
Position Type Temporary
Role Family Client Services
Cluster Momentum Health
Remote Opportunity None of the time
Location - Country South Africa
Location - Province Eastern Cape
Location - Town / City Gqeberha
IntroductionThrough our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role PurposeThis temporary position is aimed at a client focused individual who can deliver quality outputs in accordance with business rules, policies and procedures, whilst at the same time working effectively with people, both internally and externally, until 31 December 2025.
Requirements

• A National Senior Certificate is essential (Bachelor's pass with Mathematics or Mathematical Literacy as a Grade 12 subject is advantageous)
• Previous working experience as an Administrator / Data Capturer is highly advantageous
• Language proficiency in English and another South African language is essential
• Experience working in a client services environment is preferred
• MS Office / 365 proficiency is essential

Duties & Responsibilities

• Accurately capture new membership applications and changes within the specified service level agreement.
• Apply scheme membership rules in terms of underwriting and waiting periods.
• Follow-up on outstanding documentation to ensure that members and dependants are successfully registered.
• Ensure that the scheme and employer are not unnecessarily exposed to financial risk.
• Effectively resolve queries from members, employer groups, service providers and schemes within the specified service level agreement.
• Printing and distributing membership welcome packs and cards.
• Assisting with quality control initiatives within the team.

Competencies

• Data capturing
• Customer-focused
• Ability to learn and apply new skills
• Attention to detail
• Decision making
• Problem solving
• Business writing skills

PolicyWe are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Group