Job Description

Introduction

Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

This temporary position is aimed at a client focused individual who can deliver quality outputs in accordance with business rules, policies and procedures, whilst at the same time working effectively with people, both internally and externally, until 31 December 2025.

Requirements

A National Senior Certificate is essential (Bachelor's pass with Mathematics or Mathematical Literacy as a Grade 12 subject is advantageous)
Previous working experience as an Administrator / Data Capturer is highly advantageous
Language proficiency in English and another South African language is essential
Experience working in a client services environment is preferred
MS Office / 365 proficiency is essential

Duties & Responsibilities

Accurately capture new membership applications and changes within the specified service level agreement.
Apply scheme membership rules in terms of underwriting and waiting periods.
Follow-up on outstanding documentation to ensure that members and dependants are successfully registered.
Ensure that the scheme and employer are not unnecessarily exposed to financial risk.
Effectively resolve queries from members, employer groups, service providers and schemes within the specified service level agreement.
Printing and distributing membership welcome packs and cards.
Assisting with quality control initiatives within the team.

Competencies

Data capturing
Customer-focused
Ability to learn and apply new skills
Attention to detail
Decision making
Problem solving
* Business writing skills