Job Description

Introduction

Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

The purpose of this temporary position is to effectively contribute towards various Teams, ensuring that key performance indicators and service level agreements are met, until 31 December 2025.

Requirements

It is essential to have a National Senior Certificate (Bachelor's pass with Mathematics or Mathematical Literacy as a Grade 12 subject highly advantageous)
At least 1 years' experience in an administrative environment is essential
Exposure to a medical scheme administrative environment would be highly advantageous
MS Office / 365 proficiency is essential

Duties & Responsibilities

Accurate scanning and recording of electronic and paper claims/documents in relevant folders according to process.
Build and maintain relationships with internal and external stakeholders by responding to queries (correspondence and face-to-face).
Assist with other functions in the team and organisation as required.
Provide clients with relevant information and documentation as required in line with policy guidelines.
Capture and update client information on relevant system/s, based on data received.
Deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed.
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

Competencies

Accountability
Time management
Attention to detail
Teamwork and cooperation
Verbal and written communication
Service orientation
Problem solving
Detail-oriented
* Prioritisation