Temporary Customer Service Agent

Durban, KwaZulu-Natal, South Africa

Apply On Company Site

Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
Assist customers when there are flight disruptions and/or cancellations;
Handle and safeguard of confidential information;
Address any complaints in a professional and timeous manner
Escalate any problematic issues to the Supervisor on duty;
Provide professional Customer service at all times.

Grade 12 or equivalent;
Airport and ticket sales experience
Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required
Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook
Excellent understanding of delivering great customer service
Excellent written and verbal command of the English language including proper phone etiquette
Conflict resolution skills.

Personal Attributes:

Punctual;
High degree of patience and assertiveness
Trustworthy, professional and reliable, including dealing with confidential information
Immaculate time keeping
The ability to work well under pressure
Practice good time management
Customer focused and service orientated;

Application Guideline:

Email applications will not be accepted;
Preference will be given to members of under-represented designated groups;
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

Closing Date: 05 January 2026

Customer Service

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