Job Description

Job Advert Summary

We are looking for dedicated individuals to provide a supplementary service to the members and to attend to New Business tasks and processes. If you're passionate about delivering top-tier support, we want to hear from you!

Minimum Requirements

Grade 12 qualification is essential Tertiary Qualification will be an added advantage. A minimum of 1-2 years' Medical Scheme Administration Experience (new business and underwriting). Sound knowledge of the Medical Aid Industry, Scheme Rules & Regulations, ISO and other related legislation. Effective business communication & writing skills The ability to work under pressure and be a strong team player. Computer literacy (MS Office)

Duties and Responsibilities

Index and allocate all incoming work in New business inbox. Capture new members'/dependants' details on the administration system using application forms to register new members and dependants on the system. Responsible for update and closing of new business workflows. Maintain and update group business register including allocation of incoming tasks. Review application forms to ensure that all relevant information has been obtained. Maintain and update SLA on business register on a daily basis. Quality check and activation of new member applications, on-line applications as well as adding of dependents and new born babies. Quality check and activation of signed underwriting letter. Follow-up's with regards to new member's and dependants applications in all statuses. Answering calls, responding to all written correspondence and dealing with all enquiries timeously, efficiently and effectively through to resolution Rendering professional and quality service to Members, Brokers and our Clients Contact member regarding outstanding information for new members, adding of new dependants and new born applications. Assist underwriting. Behave in alignment with the PPSHA and Team values. Maintain and ensure adherence to Service Levels Agreements * Keep abreast of market changes and trends, bringing them into the underwriting standards and procedures where appropriate.