Job Description

About the Role

Fresh Bake is looking for a friendly, detail-driven

Telesales Desk & Customer Liaison

to capture orders, support our customers, and keep daily sales and dispatch paperwork running smoothly. You'll work closely with Operations, Sales, Dispatch, Drivers, and Accounts.

What You'll Do: Telesales (Primary)

Answer incoming calls quickly and professionally; provide clear, helpful service Capture orders accurately (items, quantities, prices, delivery/pickup details) Create basic quotes/estimates and production orders Manage standing/recurring orders and special instructions Validate order accuracy before confirming; correct errors promptly Print/prepare reports, picking sheets, and invoices Maintain up-to-date customer details and delivery notes Follow pricing/discount rules and escalate exceptions appropriately Log calls and daily sales notes; collaborate with internal teams to resolve issues
Dispatch Support (As Needed)

Use the ERP (training provided) for simple stock checks/adjustments as instructed Print and match picking slips, invoices, and delivery notes Help verify loads, returns, and damages Assist with driver handovers and route files Support end-of-day paperwork
Cash Office Support (As Needed)

Perform end-of-shift cash-ups (cash, card slips, invoices) Record and secure floats; reconcile variances immediately Prepare banking and keep tidy, accurate files
What You'll Bring

Strong multitasking skills and calm under pressure Excellent accuracy with orders, names, numbers, and prices Clear, friendly phone manner; solid written communication (WhatsApp/email) Fast, dependable execution without compromising quality Proactive problem-solving and good judgment on when to escalate Computer confidence; willing to learn Team player with reliable handovers at shift end Commitment to hygiene, food-safe practices, and responsible handling of customer data (POPIA principles)
Schedule & Work Environment

6 days per week

Day and night shifts

; operations can run long--

up to 12 hours/day

Public holidays

may be required as part of the schedule Uniform/PPE as relevant to dispatch (company shirt/clean neat clothing; hair net/cap; safety shoes if required; gloves when handling product)
Success Looks Like

Near-perfect order accuracy Calls answered promptly (ideally within 3 rings) All orders logged; daily reports printed and filed Complete dispatch packs with zero missing documents Clean cash-ups with no unexplained variances Professional, helpful conduct and strong attendance/timekeeping
Job Types: Full-time, Permanent

Pay: R6500,00 - R8500,00 per month

Work Location: In person