Job Description

Position Description:

Telemarketing Day Team Leader: Publishing

A challenging position exists within the Financial Services Call Centre for a self-motivated and assertive individual to lead, manage and coach a team of sales agents in a fast paced and dynamic working environment.

Your responsibilities would include:

• Achievement of the teamxe2x80x99s targets/KPIxe2x80x99s in line with the Brand(s) product requirements.
• Ensuring compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks.
• Managing relationships with internal & external stakeholders to achieve the desired outcome.
• Consistent focus & improvement of client service delivery.
• Ensuring that reports are analysed & compiled accurately to provide feedback on individual and overall team performance.

The ideal candidate will need:

• Matric qualification
• Management related qualification [advantageous]
• Part or full qualification that is recognized by the Financial Services Board
• RE5 Financial Services Board Qualification [advantageous]
• 2 years management experience
• Be willing to commit to continuous learning
• Relevant sales experience
• To be computer literate [MS Office & Intermediate Excel]
• Sound understanding & application of people management procedures [e.g. IR, coaching]
• Ability to work independently as well as within a team dynamic
• To be highly driven & motivated
• Excellent communication skills [verbal, written & interpersonal]
• Strong analytical & numerical ability
• High attention to detail & ability to effectively problem solve
• To influence & persuade the relevant stakeholders
• To meet deadlines/targets in a pressurised environment

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.

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