Job Description

Main Purpose Statement

To drive revenue growth by proactively selling RCS products to new and existing customers, ensuring exceptional service quality and consistent achievement of sales targets.

Key Responsibilities

Engaging with new and existing RCS customers
Conducting outbound calls to existing and new potential customers
Proactively manage and follow up on leads within a defined CRM (Customer Relationship Management) system to ensure optimal conversion rates.
Maintain an in-depth, up-to-date knowledge of all RCS products, features, pricing structures, and competitive advantages.
Informing customer of the product and the process required to apply for the relevant RCS product
Adhere strictly to all regulatory requirements
Accurately capture and update all customer interactions and sales outcomes in the designated system immediately after each call.
Achieving and surpassing set Key Performance Indicators (KPIs), specifically including Sales Volume, Quality Assurance (QA) metrics, and Lead-to-Sale Conversion Rates
Assisting with ad-hoc tasks and projects given by Team Leader

Key Competencies


High level of resilience, persistence, and motivation
Strong active listening and questioning skills
Results-driven and target-focused work ethic
Effective self-management skills
Demonstrated persuasive ability and negotiation skills
Excellent communication skills, both written and verbal
Planning and organising skills
Critical thinker with strong attention to detail
Ability to work well under pressure
Excellent team player

Qualifications, Skills and Experience

Grade 12/Matric
6 to 12 months Telemarketing Sales experience
Knowledge of MS Office (Excel, Word, Outlook)