Job Description

About Us
African Parks is a non-profit conservation organization that manages national parks and protected areas across Africa in partnership with governments and communities. Our mission is to ensure long-term ecological, financial, and social sustainability in some of the continent's most at-risk protected areas.
Are you looking for purpose, growth, and a bit of adventure? African Parks is at the heart of transforming conservation across Africa through innovative technology and data-driven solutions. The Technology Systems Administrator role offers a rare chance to support and implement scalable systems that improve how protected areas are managed, enhance collaboration and optimize operational efficiency.
You'll work with cutting-edge tools and technologies, partnering across teams to align Technology strategy with our bold conservation mission. Beyond shaping the technical landscape, this role supports continuous learning and professional growth in a fast-paced, purpose-driven environment. If you're ready to apply your expertise where it truly matters, African Parks offers a career that combines innovation, impact, and meaningful
Role Overview
The Technology Systems Administrator will be responsible for the support, maintenance, and administration of African Parks' core business systems, including ERP, CRM, BI, Commercial, and Workflow platforms. The role requires a proactive, systems-oriented professional with a strong grasp of enterprise software, user support, and digital workflow optimization.
This position will work closely with superusers, IT teams, and vendors across multiple regions to ensure platform stability, performance, and scalability in support of our operational and conservation goals.
Key Responsibilities

• Administer, configure, and maintain enterprise systems including CRM, ERP, BI, and workflow solutions (e.g., Laserfiche, Microsoft Dynamics).
• Serve as the primary support liaison for system superusers across departments and protected areas.
• Monitor system performance and troubleshoot software-related issues to ensure minimal downtime.
• Manage system upgrades, patches, integrations, and enhancements.
• Develop and maintain technical documentation, workflows, and user guides.
• Support system audits and ensure compliance with data security and usage policies.
• Collaborate with cross-functional teams on system-related projects and new rollouts.

Requirements & Qualifications

• Bachelor's degree in information systems, Computer Science, or related field.
• 3+ years of experience in enterprise software/system administration.
• Experience with ERP (e.g. Sage 300, Microsoft Dynamics), CRM (e.g. Salesforce), or BI tools (e.g., Power BI), (commercial etc.).
• Working knowledge of digital workflow platforms (e.g. Laserfiche, SharePoint).
• Strong troubleshooting, documentation, and communication skills.
• Experience with user training, support, and cross-departmental collaboration.
• Ability to work independently in a geographically distributed team environment.

Skills Required