Job Description

The Technology Operations Lead is responsible for ensuring the consistent, secure, and efficient delivery of IT services across the organisation. This role combines deep technical knowledge with a hands-on approach to managing day-to-day service operations, IT infrastructure, and vendor performance.
Reporting directly to the Chief Technology Officer (CTO), the role is central to maintaining high-quality support, operational uptime, and adherence to IT governance standards. The Technology Operations Lead works closely with internal teams, external service providers, and business stakeholders to ensure that systems and services perform reliably, securely, and in line with business expectations.
Key Responsibilities

• Manage all IT-related infrastructure and service delivery processes
• Oversee the daily delivery of IT services to ensure service quality, uptime, and responsiveness
• Act as the operational lead for IT service desks and user support teams
• Ensure adherence to ITSM practices, with processes documented and followed across providers and internal teams
• Manage and track IT assets, licenses, and support agreements
• Implement and maintain service-level agreements (SLAs) with internal users and vendors
• Serve as a key point of escalation for IT service issues and incidents
• Drive routine patching, monitoring, backup, and maintenance cycles
• Coordinate with external vendors for infrastructure services, support, and procurement
• Support ISO27001 compliance activities and ensure security practices are followed
• Monitor service delivery metrics and generate regular performance reports for review with the CTO
• Assist in the roll-out of new systems, tools, and operational improvements

Qualifications

• 8-10+ years of experience in IT operations or infrastructure support
• Solid technical experience across networking, servers, systems, backups, and endpoint management
• Experience working with managed service providers (MSPs) or in hybrid in-house/vendor environments
• Strong understanding of service management frameworks (e.g., ITIL)
• Prior responsibility for incident escalation, vendor management, and service desk performance

WORKING HOURS

• Monday to Friday
• 08:30 - 17:00 (flexible hours)
• Core hours: 09:00 - 15:00

REMUNERATION PACKAGE

• Basic Salary: Market-related
• Medical Insurance
• YouAssist (Emergency response, trauma, home assist)
• Internal LMS (online training & development opportunities)

APPLICATION PROCESS
Due to high application volumes, only shortlisted candidates will be contacted. If you don't hear from us within two weeks, please consider your application unsuccessful. Your CV will be kept on file for future opportunities.