Job Description

Job Advert Summary

Hello Group is seeking to appoint a dedicated Rental Operations Lead to oversee the end-to-end administration of customer rentals, insurance claims, and operational processes. This role manages contract administration, rental collections, and supports a small team to ensure smooth day-to-day operations. You will also assists with process improvements in the internal loan system and provides insights to management on driver recruitment.

Hello Group i

s a South African company with a

bold

mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What

Hello Group

Offers

Onsite Barista

- Because life's too short for bad coffee!

Exciting Team Events

- Work hard, play harder!

Teambuilding Activities

- Get to know your teammates beyond the screen!

A Culture That Feels Like Family

- No corporate robots here--just real people doing great things!

A Top-Notch Office Space

- Where inspiration meets innovation.

Our entities:

Hello Paisa

- Secure and affordable international money transfers & digital banking solutions.

Hello Pay

- Empowering individuals with financial solutions tailored to their needs.

Q-Mart

- Leading the way in wholesale and distribution for mobile and financial products.

Minimum Requirements

Matric (required)



Diploma or degree in Logistics, Business Admin, or related field (preferred)



3-5 years in rental operations, logistics, or fleet coordination



Reconciliations and reporting experience



Bookkeeping experience

Duties and Responsibilities

Claims Management:

Submit, monitor, and follow up on insurance claims. Liaise with insurers to ensure timely processing of claims.

Customer Contract & Collections Administration:

Manage customer rental contracts and ensure weekly rental payments are collected. Initiate repayment plans or escalations for customers in arrears.

Team Leadership:

Lead a team of 3 admin staff, assigning tasks and providing day-to-day guidance. Train and support the team in handling service, accident, and loan-related workflows.

Reporting & Pipeline Management:

Compile weekly reports on potential new driver leads and present trends to management. Track and report operational KPIs such as rental status, arrears, and fleet incidents.

Operational Support & System Improvement:

Oversee procedures for servicing, loaner bike issuance, and replacements. * Collaborate with the tech department to enhance the in-house loan management system.