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• Posted 3 weeks ago
• Applications have closed

Nashua Paarl & West Coast

Job Title: Technology Administrator Office Automation
Reporting line: Technology Supervisor - Operations
Location/Franchise: Nashua Paarl & West Coast - Paarl Office

JOB PURPOSE

To coordinate and manage all incoming service requests on various platforms from Nashua Clients.

Requirements

Experience and Qualifications Required:

• Grade 12 / Matric.
• Computer literate.
• Customer contact center experience will be advantageous. xe2x80xa2 Service Now and Athena experience will be advantageous.
• Experience in a Nashua Service Centre will be advantageous.

Duties & Responsibilities

• Create incoming incidents and update client with necessary information. xe2x80xa2 Update Athena errors and resolution errors on Service Now.
• Manage created incidents according to Nashua KPI's
• Laise with Credit Control to release all purchase holds.
• Generate quotations for chargeable incidents.
• Capture and process required information and documentation for chargeable incidents.
• Create and resolve workshop incidents on Service Now.
• Process documentation for delivery / collection of Nashua equipment. xe2x80xa2 Filling of all service-related documentation.
• Manage and prioritize all Major and SLA clients.
• Resolve incidents for HP, Lexmark, Ricoh and Epson as per prescribed SOP.

Skills and Attributes

• Excellent communication skills - written and verbal.
• Efficient in both English and Afrikaans - written and verbal. xe2x80xa2 Professional telephone etiquette.
• Strong customer focus.
• Ability to work under pressure.
• Strong client liaison skills.

Other Assignments

• Perform all ad hoc duties as and when requested by Management.
• Attend and complete both online and classroom training when required.

Working Conditions

• Monday - Friday 08:00 - 16:30.

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

If you are interested in this vacancy, please submit your CV to by no later than 15 December 2023.

Should you not hear from us 2 weeks after the closure date, please take it that your application has not been successful.

About us

Nashua is a leading provider of integrated business solutions in Southern Africa.

Services

Contact Info

Woodmead North Office Park Maxwell Drive, Woodmead, South Africa

P.O. BOX 39524
Bramley 2018
South Africa

Tel: +27 11 232 8000
Fax: +27 11 232 8400

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