Job Description

Technical Support Technician

At Dell Technologies, world-class service doesnxe2x80x99t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help xe2x80x93 by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If therexe2x80x99s an issue with a customerxe2x80x99s product, wexe2x80x99ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Technician on our Client Technical Support team in Johannesburg to do the best work of your career and make a profound social impact.

What youxe2x80x99ll achieve
As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

Solve complex problems for customers with challenging expectations

Document and analyze relevant information and ensure that the customer is communicated with in a timely manner regarding the overall progress of their issue

Ensure that customers are treated with highest degree of respect

Drive operational excellence through quality closures and proper escalation of issues

Have the opportunity to mentor and coach other team members

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Herexe2x80x99s what we are looking for with this role:

Essential Requirements

0 - 12 months since graduation or completion of education with a background in IT or Computer Science

First-rate customer focus, phone etiquette and work ethic

Excellent communications skills

Ability to work under pressure with calmness and composure

Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures

Desirable Requirements

Internship experience is a plus

Herexe2x80x99s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. Wexe2x80x99re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

Whatxe2x80x99s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didnxe2x80x99t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of whatxe2x80x99s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 .

Application closing date: 25 Augsut 2023

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy .

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