Job Description

VACANCY:

Durban Service Centre

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Supervisor

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We currently have an opening for a Supervisor position at our Durban Service Centre.

Overall purpose of the job

: This position will be responsible to lead and oversee the efficient operation of the BCE Durban service centre, ensuring exceptional customer service, high-quality repairs and timely job completion.

Duties And Responsibilities Will Include, But Will Not Be Limited To:

Provide expert technical support to internal and external customers, diagnosing issues and offering solutions. Ensure technicians complete all jobs within the designated time frame, optimising workflow and maintaining service centre productivity. Responsible for job allocation and job flow in the service centre, including job scheduling. Engage in thorough troubleshooting and assist technicians and customers with solutions Training and coaching of technicians. Offer suggestions for the performance evaluation of technicians. Ensure quality checks are performed on all repaired equipment, maintaining the highest standards of service. Provide comprehensive and accurate reports on diagnosis, assessment of component/part, failures, observations, actions, and recommendations. Ensure the adequate maintenance of tools, equipment and other materials in the Service Centre. Ensure that all OHS procedures are followed and that all tools and equipment is handled with proficiency and with the necessary respect Respond to customer requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate and customer satisfaction is achieved. Assist with administrative tasks related to job cards, call-outs, and customer communication, maintaining accurate records. Repair or replace broken or malfunctioning components of machinery or equipment. Disassemble machinery or equipment to remove parts and make repairs. Observe and test the operation of machinery or equipment and diagnose malfunctions, using voltmeters and other testing devices. Reassemble equipment after completion of inspections, testing, or repairs. Clean, lubricate, or adjust parts, equipment, or machinery. Examine parts for defects, such as breakage or excessive wear. Test newly repaired machinery or equipment to verify the adequacy of repairs. Provide comprehensive and accurate reports on diagnosis, assessment of component/part, failures, observations, actions, and recommendations. Record parts or materials used and order or requisition new parts or materials as necessary. Ensure excellence in customer service delivery through meticulously following procedures/processes. Ensure the correct documentation is in place and accurately completed before repairs are done. Work standby and overtime, when required to do so. Other duties as assigned.

Minimum Requirements:

Grade 12 Relevant technical qualification - electrical/mechanical Technical (workshop and repairs) experience of 3+ years which includes repairs, assembly of equipment, quotations on parts and the likes Driver's License PC literate (SAP, Excel, Word, e-mail)

Skills:

Strong interpersonal skills Strong understanding of BCE equipment, with the ability to diagnose issues and provide solutions. Ability to work with people at various levels Excellent interpersonal and communication skills to motivate, coach, and delegate tasks to technicians. Demonstrate commitment to quality in all aspects of service delivery Good interpersonal, negotiation, customer relations and resources management skills Exceptional written and verbal communication skills to convey technical information clearly to bothinternal and external audiences. Team player and able to take control of a situation Identifies problems and implements solution

Knowledge:

Knowledge of customer services Repair, testing and quoting on products received Maintaining of all tools and equipment Product application knowledge of catering equipment an advantage * OHS Act knowledge