Job Description

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Technical Underwriter- PTA/Nelspruit
Details
Closing Date 2025/08/30
Reference Number HOL250630-5
Job Title Technical Underwriter- PTA/Nelspruit
Business Unit Hollard Insure
Department Northern Region
Job Family Operations - incuding Claims, Policy Servicing, Underwriting and Retentions
Job Type Classification Permanent
Reporting To Underwriting Manager
Number of Positions 1
Location - Town / City Nelspruit
Location - Province Mpumalanga
Location - Country South Africa
Job Advert Summary
Job Purpose:

• Maintain the standards of the underwriting department thus enhancing the image of Hollard.
• Ensure all administrative functions within the underwriting team are adhered to by verifying rating principles, legal requirements, reinsurance requirements and mandates.
• Process all complex and referral business.
• Strong focus on reinsurance placement and renewal business.
• Manage all the implementation of all technical directives for the branch
• Process all technical underwriting tasks assigned, within the set standards required by the company thus contributing to the productivity of the underwriting department as set out within parameters delegated to you from time to time.
• Ensure strong working relationship between all stakeholders.

Key Responsibilities:

• Underwriting: Analyse qualitative and quantitative data prepared by the underwriting team to provide quality assurance, ensuring capacity by utilizing the rating tool, placing RI, loss ratio analysis, and applying for surveys and review thereof. Decline undesirable risks.
• Renewals: Support Renewal Team & Broker Consultants to meet goals for volume and value of quality new business quoted and written within company guidelines, by managing large renewals as mandated by Team Leader: Technical underwriting & Underwriting.
• Processing: Ad-hoc audit and monitoring of underwriting processing in accordance with company guidelines and all transactions assigned by the Team Leader: Technical Underwriting & Underwriting
• Complete transactions within delegated authority limits and within set standards/guidelines and service level agreements.
• Quality assessment: Assessment of all high risk policy schedules. Assessment of all broker issued policies and the management of said brokers in terms of non-compliance. Assist with head office referrals. Ensure that undesirable risks are declined.
• Underwriting audits: Assist with the co-ordination of all underwriting audits, both internal and external through scheduling, follow up of audit requirements and document management/record keeping.
• Quality control: Quality standards to be adhered to at all times. Tracking of rework through keeping an up to date register of all rework, in order to determine training needs within the underwriting team
• Customer service: To ensure that customer service standards are maintained in accordance with service level agreements and to assist with technical advice and other assistance over and above the normal underwriting duties.
• Diary: Daily diary files to be extracted and dealt with, Manage central Technical Underwriting mailbox and ensure that all referrals are addressed within the SLA.
• Recordkeeping (registers, documents, e-mails etc) to be kept up to date at all times. Ensure that all record keeping in maintained on the Technical Underwriting Drive
• Effective and timeous communication: Communicate effectively with external parties as well as underwriting team and other departments and respond to queries within 48 hours.
• General: When required perform any other duties necessary for the operational effectiveness of the company that is within your ability and scope.

Required Knowledge and Experience
Sound understanding of commercial and industrial (C & I), and personal lines short term insurance
with at least 5 years' experience
Sound understanding of:
o Underwriting procedure
o Claims procedure
o Insurance terminology
o Legal knowledge (prescription act, insurance act, FAIS)
o Risk management
o Reinsurance and treaties
o Product knowledge
o Financial and credit control knowledge

• Analytical with attention to detail
• Self management skills (can organise work, space, time) o
• Good communication skills (including writing and presentation skills)
• Relationship management skills (have the right approach with the right people) o Negotiation skills (internal & external)
• Numeracy skills
• Analysis and interpretation of data pertaining to assigned books, reports and market conditions
• Demonstrate common sense, self motivation and discipline

Educational Requirements

• NQF 5 Insurance Qualification
• RE 5 & FAIS Complaint

All Hollard appointments are made in line with our DEI policy.
Hollard is unapologetically committed to creating and enabling a workplace that values your diversity with a true sense of care, dignity and inclusion. We actively seek to hire for your different lived experiences (including, but not limited to disability, race, religion, ethnicity, culture, language and social origin , gender diversity, sexual orientation, neurodiversity). These grounds enhance cognitive diversity and psychological safety in our workplace for everyone.
We proudly promote the "Hollard Way we work," which is a combination hybrid work environment at this time. We offer flexibility in our work as far as possible, dependent on the nature of the role. Even if you don't meet all our selection criteria, we encourage you to apply!
Policy
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals. We encourage applicants living with disabilities to apply.
Hollard does not charge individuals seeking employment any fees, whether for registration, application, administration or placement.
Hollard. All rights reserved.
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