Job Description

Technical Support - Remote (South Africa / LATAM)
Full-time | Remote | Mon-Fri, 9:00 AM - 5:00 PM ET
$1,300 - $1,500/month (Based on Experience)
Join the Future of Beverage Tech!
Imagine walking into a bar, restaurant, or cruise ship and pouring your own drink--beer, wine, kombucha, cocktails--you name it. We make that possible. Our self-pour technology powers over 500 venues and 12,000+ taps worldwide, changing the way people enjoy their favorite beverages.
We're not just a tech company--we're a movement. And we're growing fast. That's where you come in.
We're looking for a Customer Support Technician (T1) who's passionate about tech, thrives under pressure, and is ready to deliver a world-class support experience from anywhere in the world. If you've got brains, hustle, and heart--we want to hear from you.
What You'll Do
Be the Hero - You'll be the go-to expert for customers, solving hardware and software issues in real-time with empathy, speed, and precision.
Keep Systems Flowing - Troubleshoot self-pour systems remotely, ensuring our customers' operations run smoothly and efficiently--no tap left behind.
Think Smart, Move Fast - Diagnose problems, escalate when needed, and collaborate with our engineers and support team.
Build Knowledge - Keep documentation and ticketing systems (like HubSpot) up to date, and help customers help themselves with smart self-help tools.
Train, Support, Repeat - Host virtual training, test hardware/software (we'll even send you your own lab kit), and follow up on any open issues.
Be Proactive - Monitor system health, support rollouts, and make sure issues are resolved before they escalate.
What You Bring to the Table
Must-Haves
Excellent English--spoken and written
3+ years of technical troubleshooting experience
Solid grasp of Windows OS and basic networking
Familiar with consumer-grade cabling and routers
Sharp problem-solving skills and attention to detail
A customer-first attitude with clear, calm communication
Bonus Points (or Will Train You!)
Experience with restaurant POS systems
Understanding of CO2 draft beverage systems
Familiarity with tools like TeamViewer, HubSpot, AirCall, and GSuite
RFID tech know-how and remote diagnostics experience
Schedule & Flexibility
Choose your groove: 4x10 or 5x8-hour shifts, with a 1-hour lunch
Support coverage spans 10 AM-9 PM Central Time
Expect rotating evening/weekend shifts
We're flexible, but coverage is king--teamwork makes the dream work
Experience Snapshot
Computer networking: 1 year
Technical troubleshooting: 3 years (Preferred)
Windows OS: 3 years (Preferred)
Customer support: 2 years (Preferred)
Why You'll Love It Here
Work remotely from anywhere in South Africa or LATAM
Be part of a fast-growing company disrupting the beverage industry
Solve meaningful problems for cool customers--from cruise ships to iconic brands
Get hands-on with cutting-edge hardware and software
Join a team that values character, creativity, and consistency
If you're ready to pour your energy into something exciting, apply now--and let's make tech history, one tap at a time.