Tech Officer: Technical Support
Cape Town, Western Cape, South Africa
Job Description
Business unit, Department, Reporting
Business Unit: CPS
Department: Field Services
Reports to: Ops Manager: Onsite Operations (M/S6)
Core Description
Responsible for application and technical support to users at relevant client site/s. Identification, diagnosis and resolution of computer hardware, software, services, and applications
Key Deliverables / Primary Functions
- Providing technical support onsite or via remote-access systems, ensure prompt response and resolution of client support requests and service tickets.
- Successfully perform the full range of defined tasks (from monitoring and maintaining to repairing / resolving hardware malfunctions, software issues, networking problems, etc. - associated with the client installed hardware and software on a continual basis.
- Successfully installing and configuring client computer hardware, software, systems, networks, printers and scanners; ensuring that the agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
- Ensuing the application of the necessary due diligence by meeting with clients to diagnose software, networking or hardware issues prior to the application of a possible resolution.
- Maintaining good client relations.
- Tracking and managing work records, as well accurately compiling reports, including job reports.
ICT Knowledge
Technology Consulting
Problem solving
Customer Service
Teamwork
Core Behavioural Competencies
Working with people
Following instructions & procedures
Achieving personal work goals & objectives
Applying expertise & Technology
Delivering Results & Meeting customer expectations
Culture Match
Job Match
Minimum Qualifications
NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
Minimum 2-years' experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
Microsoft Systems Associate or Engineer (MCSA or MCSE);
Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
Drivers Licence and Reliable Vehicle - both required
Ability to work extended /long hours as and when required
Workplace / Physical Requirements
Full-time Client Based Position
Revenue Generating
Billable
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Job Detail
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Job IdJD1375432
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned