Technical Support Agent
Job Description
A global leader in call centre outsourcing, who is renowned for their fun, energetic workplace atmosphere is looking for a tech-savvy Technical Support / Call Centre Agent to join their team in Cape Town.
The ideal candidate is someone with 9 to 12 months of technical support experience OR up to 2 years of customer service experience in the retail space, preferably within the telecommunications industry. Candidates with prior experience working with U.S.-based customers are highly desirable.
Requirements:
- 9 to 12 months of experience in a technical support role
OR
- 1 to 2 years of customer service experience, preferably in a telecommunications retail environment
- Strong understanding of mobile technology, connectivity, and general troubleshooting principles.
- Clear verbal and written communication skills (English).
- Ability to work in a fast-paced, customer-focused environment.
- U.S. customers service or tech support experience is a strong advantage.
For more information please contact:
Bianca Choonilall
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Job Detail
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Job IdJD1464961
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWestern Cape, South Africa
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EducationNot mentioned