Technical Support Role
Cape Town, Western Cape, South Africa
Job Description
- 12 years of experience in technical support or IT background
- 1-2 years experience within a BPO contact centre
- Provide excellent customer experience through technical support
- Strong troubleshooting skills with hardware (e.g., receipt printers, tablets, scanners) and software.
- Experience with POS systems (e.g. Square, Toast, etc.). will be a PLUS
- Proficiency with CRM
- Comfortable working in a shift-based environment, including weekends.
- Strong communication skills and a customer-first attitude.
- Ability to work independently and manage time effectively.
- Follow escalation procedures as required.
- Troubleshoot and resolve customer issues promptly and efficiently.
- Proven troubleshooting skills, especially with new or complex issues
- Collaborate with team members to enhance customer experiences
- Retail or hospitality experience
- Passion for technology
Job Types: Full-time, Permanent
Pay: From R10 500,00 per month
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Job Detail
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Job IdJD1461815
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R10500 per month
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned