Technical Support Call Centre Agent And Administrator

Midrand, Johannesburg, South Africa

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Education/ Skills /Qualifications

Grade 12 / Senior certificate.
At least 2 yearsxe2x80x99 experience in technical support / administrative role.
Meticulous attention to detail.
Ability to juggle many tasks in parallel without lowering your quality bar.
Technical IT knowledge a benefit.
Strong communication skills.
Ability to work under pressure and resolve customer conflict.
Working knowledge of Microsoft Word, Microsoft Excel, Microsoft Outlook and Web browsers recommended.
Able to communicate with different levels of customers, all the way up to executive level.
Diligent, trustworthy, and committed to personal growth
Must be a team player.

Areas of responsibility:

Fielding Emails, telephone calls, WhatsApp messages.
Offer telephonic / electronic support to consumers on variety of company products
Give support to consumers based on FAQ sheets and technical scripts.
Booking of CROxe2x80x99s (Customer repair order / Job card) and RMAxe2x80x99s (Return merchandise Authorization)
Open, manage and close support tickets.
Book courier collection for faulty items.
Good understanding of company procedures to resolve customer queries.

Remuneration details

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