Job Description

A leading HealthTech platform company with a culture based on strong values, accountability, collaboration and no politics is looking for a Client Support Consultant/Medical Call Centre Agent to be based in Bryanston, JHB. Our client believes in transforming healthcare to enhance people's lives and they find creative ways to make healthcare more affordable and accessible to everyone - all through tech. The company is a thriving and growing company that rewards great performance and offers wide and varied growth opportunities.
Your role will be to make the company's value proposition real by wowing clients and prospective clients with superior first-point-of-contact resolution of incoming queries, to ensure business continuity and consistent client experience.

Duties:

• Deal with incoming queries from clients and prospective clients in line with the defined client experience, service targets and our service guiding principles
• Log queries and all activities to resolve same completely, accurately on CRM system
• Escalate queries that cannot be resolved within the defined time-period to the Client Support Specialist
• Identify interventions that would make our value proposition more real to our clients, and initiate the required actions to achieve this
• Other duties that may be assigned from time to time

Knowledge and Skills

• Continuous learning to attain flawless knowledge of products and services with the required time-frames
• Attention to detail
• Mindfulness
• Ability to deal positively with upset clients
• Typing-proficiency of a level that allows the real-time capturing of query- resolution activities performed by you will be preferred
• Excellent communication skills
• Ability to multitask
• Proficiency in English, and at least one other official language, preferably more
• Punctuality

Qualifications and Experience

• National Senior Certificate (Matric)
• 1-2 years inbound call centre experience
• Medical Aid knowledge advantageous

NOTE - We ONLY accept online applications. We do not consider direct applications via Whatsapp or email.
SALARY DISCLAIMER: The advertised salary range is merely a guideline to attract a range of potentially suitable candidates to the advertised position. It is the prerogative of the future employer to offer a candidate any market related remuneration package in line with the candidatexe2x80x99s qualifications, skills and level of experience.

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