Job Description

We are looking for a motivated and detail-oriented

Technical Support Administrator

to join our IT team. In this role, you will provide first-line technical support to internal and external users, assisting with hardware, software, and network-related issues. You'll play a key role in maintaining the stability and usability of IT systems while gaining hands-on experience and exposure to enterprise-level environments.

Key Responsibilities:

Technical Support & End-User Assistance

Help Desk Support

: Act as the first point of contact for IT-related queries, incidents, and service requests.

Troubleshooting

: Diagnose and resolve basic issues related to hardware, software, printers, and connectivity--remotely and onsite.

Ticket Management

: Log and track support requests using the service desk system, ensuring timely updates and issue resolution.

User Training & Guidance

: Provide end-users with basic training and support on commonly used systems and applications.

Hardware & Software Deployment

: Assist with provisioning and configuration of desktops, laptops, printers, peripherals, and standard software.

Mobile Device Support

: Set up and support smartphones and tablets (Android/iOS) and ensure proper syncing with enterprise applications.

Employee Onboarding & Offboarding

: Support account creation, access provisioning, and equipment setup/recovery for new hires and exiting employees.

Qualifications:

Education:

National Diploma or Bachelor's degree in

Information Technology

,

Computer Science

, or a related field; or equivalent practical experience.

Experience

0-2 years

of IT support experience in a help desk, desktop support, or junior system admin role (internship or service desk experience is acceptable).

Technical Skills:

Basic understanding of

Windows 10/11

and

Windows Server

environments. Familiarity with

Active Directory

,

Group Policy

, and user management tasks. Working knowledge of

network fundamentals

(TCP/IP, DNS, DHCP, LAN/WAN). Exposure to

Microsoft 365

tools: Outlook, Teams, SharePoint, and OneDrive. Comfortable troubleshooting hardware: desktops, laptops, and printers. Awareness of

cybersecurity best practices

(e.g., strong passwords, antivirus). Experience using a

ticketing system

(e.g., Freshdesk, ServiceNow, Jira) is a plus.

Soft Skills:

Strong verbal and written communication skills. Patient, customer-focused attitude with a willingness to learn. Logical thinker with good troubleshooting and analytical abilities. Ability to manage time effectively and prioritize workload. Works well independently and in a team environment. Adaptability to changing technologies and tasks.

Preferred Certifications (not required but advantageous):

CompTIA A+ CompTIA Network+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation
Job Types: Full-time, Temp to perm

Work Location: In person