Job Description

JOB DESCRIPTION


A position exists for an experienced Technical Service Representative to support our Automotive Refinish coatings customers. The role will be based in Johannesburg.



RESPONSIBILITIES


Responds to comprehensive questions and concerns from the customer regarding product lines and general operations; operates under minimal supervision and solves comprehensive problems that require project management principles.


Provides technical direction and assistance to customers on the use of the product lines; operations involve multiple or complex locations, and the application of multiple technologies.


Installs and commissions paint systems at end user customers and provides training on correct use of colour tools and colour retrieving software.




Serves as an operational advisor to customers by applying advanced quality tools and analytical concepts to assist with improving product quality, efficiency, and line design; receives direction or guidance when required.


Serves as a liaison with sales by interacting with line and management personnel, developing a complete understanding of needs and operations, and providing observations and leads to sales; receives direction from other personnel when required.




Performs broad account management activities by maintaining and creating new sales, facilitating orders, developing relationships with all levels of management, and resolving problems in conjunction with sales or other technical personnel.




Is fundamental in the stock requirements and management at customer sites together with an appropriate level of understanding on internal logistics and its requirements.




Serves as a lead to lower level technical service representatives or other staff, which includes prioritizing and assigning work and determining work direction.


Performs other duties as assigned.







QUALIFICATIONS

EXPERIENCE REQUIREMENTS:

5+ years of technical experience in Automotive Refinish coatings.

EDUCATIONAL REQUIREMENTS:

High school graduate. Qualified Automotive Refinish spray painter.





EMPLOYER DESCRIPTION


At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:



Life ... with rewards, benefits and the flexibility to enhance your health and well-being


Career ... with opportunities to learn, develop new skills and grow your contribution


Connection ... with an inclusive team and commitment to our own and broader communities


It's all here for you... let's Create Your

Possible

Eligibility to Work


You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.



Equal Opportunity Employer

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.



Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.