Job Description

We are seeking an experienced Technical Service Manager with proven technical expertise and a strong track record in leading service teams. In this role, you will take ownership of service operations, driving operational excellence across material handling and industrial automation systems. Your hands-on technical insight, combined with clear leadership and strategic direction, will ensure reliable service delivery, continuous improvement, and high levels of customer satisfaction.
:

• Lead, mentor, and motivate a multidisciplinary technical service team to consistently deliver high-quality service
• Take full responsibility for daily service operations, including scheduling, workflow coordination, and quality assurance
• Build and sustain strong client relationships by resolving technical and service-related challenges efficiently and professionally
• Manage departmental budgets and track key performance indicators to maintain operational efficiency and cost control
• Implement targeted initiatives to enhance team capability, accountability, and overall service performance
• Drive continuous improvement through structured training, process optimization, and the effective integration of PLC, SCADA, HMI, and automation technologies

Skills & Experience:

• At least five years' experience managing technical or service teams, supported by strong mechanical and electrical knowledge
• Practical experience with PLCs, SCADA, HMI systems, conveyors, and rotating equipment
• Proven ability to lead, mentor, and develop multi-disciplinary technical teams
• Hands-on background in maintenance, field service, and workshop environments
• Strong communication and problem-solving skills with a clear, customer-focused, solutions-oriented mindset

Qualification:

• Diploma or Degree in Mechanical, Electrical, Mechatronic Engineering, or a related field
• Demonstrated experience managing technical service operations in an industrial setting
• Strong understanding of PLC, SCADA, and HMI systems in industrial applications
• Valid driver's license and willingness to travel locally and internationally as required

Only South African Residents or individuals with a relevant South African work permit will be considered.
Contact MATTHEW LOUW on 021 418 1750, quoting the Ref: CTE027462.
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