Technical Service Manager
Cape Town, Western Cape, South Africa
Job Description
What Youll Do
Youll be at the forefront of launching and managing all technical service operations for products across the country:
- Develop a national network of skilled installers and technical service partners.
- Lead and coordinate installations, technical support, and maintenance activities.
- Train partners and staff on proper installation and service standards.
- Oversee spare parts inventory and ensure optimal availability.
- Establish service processes, documentation, and escalation workflows.
- Collaborate with internal divisions to provide seamless client support.
- Track service performance, resolve issues, and drive continuous improvement.
- Represent technical services in client meetings and negotiations.
- Report directly to the General Director with regular updates.
- A strong technical background in food service equipment, refrigeration, kitchen systems, or similar.
- Proven experience setting up and managing technical or installation teams.
- A network-builder who can recruit, evaluate, and train third-party partners.
- Excellent planning, coordination, and troubleshooting skills.
- Experience managing spare parts and service inventory.
- Fluent in Afrikaans (essential for coordinating with local partners).
- Spanish is a plus (for collaboration with the Argentina-based team).
- Willingness to travel across South Africa as needed.
Please note that only shortlisted candidates will be contacted.
Persona Staff Pty (Ltd) is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. By applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request our POPI Act Policy.
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Job Detail
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Job IdJD1469912
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned