Job Description

Business Unit, Department, Reporting

Job grade/level OP1
Business Unit Digital Solutions Platform
Department Octane
Position reports to Team Leader
Span of Control 0

Core Description

Responsible for delivering remote onsite services, within SLA to clients.

Key Deliverables / Primary Functions

Ensuring quality onsite support to all clients

• Meet service level standards for on site. (based on Client SLA)
• Maintain a 95% SLA for all clients for the month with an average time of 120 minutes per call
• Maintain 80 % productivity for the month.
• Maintain cost effective analysis of each call or project

Provide all information or documentation required to complete a call or project.

• Submit job cards weekly for capturing and billing to your regional manager.
• Submit all sign off documentation for projects after completion of the project to the responsible department or person.
• Update or close calls with all the necessary information immediately after completion of the call.
• Provide feedback or updates to the clients or responsible person on the status of the call

Ensures high levels of co-operation with other business units / departments in UCS and external to achieve client satisfaction and business growth.

• Maintain clear communication with all internal departments and update when required.
• Maintain clear communication with all external departments and update when required.
• Submit stock takes by the 1st working day of the month.
• Identify business growth in existing clients and new clients. By ad hoc billing or reporting on new business to relevant parties. (SDM or AM)

Core Functional Skills & Knowledge

• In depth knowledge and Technical understanding of mechanical and electronic dual dispensing equipment
• In depth knowledge and understanding of clientxc3xa2xe2x82xacxe2x84xa2s pump software systems
• Organisational skills
• Customer-first Mindset
• Ability to work under pressure and to tight deadlines
• Ability to handle multiple projects at any given time of various sizes

Core Behavioural Competencies

1. Job Match Rating

2. Delivering Results

3. Meeting customer expectations

4. Teamwork

5. Handling Pressure

6. Communication and Impact

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Qualification preferred or advantage

Experience

• At least 2 years of experience in PC hardware support
• Good knowledge of hardware and operating systems
• Excellent understanding of Fuel and retail Specifications and Standards - Advantageous
• Excellent understanding of the forecourt retail environment - Advantageous
• Excellent understanding of the hardware equipment which includes PCxe2x80x99s, Pumps, Cabling, FSC, SEFT, electrical etc. - Advantageous
• Good understanding of Retail Best Practises and basic accounting skills
• Experience in MS office suite, MS Project is a benefit
• Telecommunications experience advantageous

Certifications

CompTIA A+, N+, - Beneficial xe2x80x93 working experience also considered 1 xe2x80x93 3 Years Linux experience. Use variations of Red-hat, CentOS distributions. - Beneficial A good understanding of Networks and Server environments

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Interacts with colleagues across all levels including Senior Management

Special Requirements/ Employment Condition

Valid Drivers license

Workplace/Physical Requirements

Billable

Hybrid Remote Worker

BCXP