Technical Manager Mining

Midrand, Johannesburg, South Africa

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Title Technical Manager MiningJob Tittle:Regional Technical Services Managerxe2x80x8bCORE RESPONSIBILITIES:

Develop procedures and workflows
Develop and Review Standard Operating Procedures, workflows and quality systems, annually.

Improve systems, workflow and efficiencies
Innovative improvements to systems and workflow to suit evolving customer needs.
Weekly as well as monthly reinforcement of SOP's and SLA's through training sessions, e-mail reminders and intranet publications.
Compile customer/staff feedback and formulate solutions to improve customer experience on quarterly basis.

Increase customer satisfaction and effective service

Manage services provided to customers by allocated team members ensuring professional interaction at all times and adherence to relevant SOP's & SLA's
To deliver an efficient and effective service to both internal and external clients at all times
Respond to daily escalated customer queries and resolve efficiently or escalate further where needed

Personal Development

Meet the requirements of the agreed personal development plan and report progress as per agreed review dates.

Essentials:

Special requirements:

Must be willing to travel and be in possession of a valid drivers license and passport
Able to work long hours if required

Qualifications & Experience:Matric is required or NQF level 43-4 years of experienceEducationLanguages

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