Job Description

POSITION STATEMENT
This high-impact, hands-on leadership role is responsible for defining and executing the technical strategy and operational systems integration across DFA (FTTB) and Vumatel (FTTH). The successful candidate will form part of the technical authority in OSS/BSS, billing, Salesforce Communications Cloud, and revenue assurance while also owning the architectural integrity and user experience alignment of digital self-service and omnichannel platforms.
The role requires someone who is assertive yet collaborative, highly technical, and capable of translating complex systems into reliable, scalable, and customer-aligned solutions. This includes oversight of end-to-end fulfilment flows, self-service interfaces, channel orchestration, cloud infrastructure, and revenue-impacting controls.
KEY RESPONSIBILITIES

• Enterprise Architecture & Technical Direction
• Salesforce Communications Cloud & Digital Platforms
• OSS/BSS, Billing & Provisioning Integration
• Revenue Assurance-Driven Design
• Cloud Architecture (AWS & Azure)
• Development Leadership & Execution
• Assertive, Inclusive Leadership
• Clear Communication at All Levels

• Technology Environment:
• Salesforce: Communications Cloud (Velocity), Omni Studio, Apex, LWC
• Languages: Python, JavaScript
• Cloud: AWS (Lambda, S3, EC2), Azure (Functions, App Services)
• Integration & Middleware: REST, SOAP, MuleSoft, WSO2
• OSS/BSS Platforms: NetCracker, Amdocs, CSG, or equivalent
• Billing & RA: Mediation systems, billing engines, rating/revenue reconciliation
• DevOps/Monitoring: Git, Jenkins, Bitbucket, Azure DevOps, Splunk, Grafana, ELK
• Customer & Digital Platforms: Self-service portals, mobile apps, chatbot/IVR integration

EDUCATION & EXPERIENCE

• Bachelor's degree in computer science, Software Engineering, Information Systems, or equivalent.
• Salesforce Certifications: Developer I, Developer II, Communications Cloud Consultant or Architect.
• AWS and/or Azure Solution Architect certifications preferred.
• TM Forum frameworks (SID, eTOM, TAM) understanding advantageous.

• 10+ years in telco technology, with 5+ years in systems architecture and technical leadership roles.
• Strong track record in OSS/BSS, billing, and telecom provisioning flows.
• Hands-on Salesforce platform and Apex development experience.
• Fluency in Python, API integration, and troubleshooting complex distributed systems.
• Cloud architecture and deployment experience in AWS and/or Azure.
• Practical experience embedding revenue assurance into system design.
• Familiarity with digital product delivery, user journeys, and omnichannel strategies.

KEY COMETENCIES & SKILLS

• Technical Authority: Deep understanding of OSS/BSS, CRM, and billing architecture -- backed by development skills.
• Digital & Omnichannel Thinking: Designs user-centric digital platforms with reusable APIs and consistent experiences across channels.
• Revenue Assurance Mindset: Prioritizes accuracy, auditability, and system traceability to protect the revenue chain.
• Assertive but Inclusive: Leads with clarity and decisiveness while integrating stakeholder input and building consensus.
• Cloud-Native Execution: Designs scalable, cost-efficient, cloud-first architectures with observability and resilience.
• Clear Communicator: Tailors communication to the audience -- from executives to engineers -- ensuring alignment and understanding.

Skills Required