Job Description

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An exciting opportunity to apply your experience and grow within a fast-paced business that delivers unique data solutions, paid media campaigns, eCommerce development, and creative marketing services. This is a full-time, in-office role.
We're looking for Technical Customer Service and Sales Coordinator with solid experience in online marketplaces and e-Commerce platforms. An ability to understand technical queries and respond with relevant comments or questions is important. Your understanding of online sales, drop shipping and e-Commerce in general would be valuable.
This is a 3-month fixed-term, in-office position with potential for growth within a team of innovative, solution-driven professionals. Join a company that values authenticity, collaboration, and personal development, while providing clients with comprehensive, turn-key digital marketing solutions.
Responsibilities:
Product Knowledge & AI:

• Technical understanding of online marketplace platforms.

• Stay ahead with the latest AI trends and integrate AI tools to improve daily tasks.

• Develop in-depth product knowledge to become a product expert.

Customer Service:

• Respond to customer inquiries within 24 hours, ensuring prompt resolution and satisfaction.

• Resolve complaints within 48 hours.

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Reporting & Administration:

• Efficiently handle all reporting and administrative tasks.

• Ensure product listings and pricing are always up-to-date.

Customer Relations:

• Build strong customer relationships through personalised service and proactive solutions.

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Sales Administration:

• Conduct market research and competitor analysis.

• Maintain updated product pricing and stock availability weekly, ensuring accuracy across platforms.

Sales Targets:

• Achieve monthly sales and gross profit targets by effectively negotiating deals.

• Keep returns/refunds under 5% to maintain financial efficiency.

Requirements

• 2+ years of experience in e-Commerce/Online Sales environment (agency experience is a plus).

• Minimum of 2 years of technical sales experience.

• Relevant qualification/completed certificates in Digital Marketing / Data Analytics and online training/short course in eCommerce preferred.

• Google Ads and Meta Blueprint certifications (nice to have).

• Strong customer service background.

• Proficient in Microsoft Office, Woocommerce and Shopify.

• Familiar with Magento and WordPress (preferred).

• Knowledge of SEO principles.

Key Competencies:

• Ability to work independently and make informed decisions.

• Strong analytical and organisational abilities.

• Deadline-driven, resilient under pressure, and a skilled negotiator.

• Team player with high energy levels and a customer-centric approach.

• Strong communication and presentation skills.

• Exceptional attention to detail.

• A proactive problem-solver.

Benefits
Working with energised, like-minded young professionals
3-month fixed term contract with potential to be extended or become permanent

Skills Required