Job Description

Overview

A Level 1 - Technical Assistant will receive training/mentorship within our Network Management Centre (Telecommunications) that currently deals with Event & Fault Management and Incident Management on a 24/7 basis, Each Technical Assistant will take responsibility for the following during the program: Monitoring of the network alarming. Timeous logging of incidents for alarms received. Timeous handover of incidents to all resolving parties. Facilitating field services calls and tracking of faults on the trouble ticketing system. Management and closing of incidents as per Fault management procedure. Understanding of all key performance indicators. Answer agreed percentage of voice calls and emails within allocated service time

Educational and/or Work Experience Requirements

Matric/Grade 12 or NQF level 4 (Essential) Computer Literacy (Essential) Must understand IT or telecommunications Experience working with call center or service desk environments (Advantageous) IT or Telecommunications certification would be (Advantageous)

Knowledge and Skills Required

Ability to think and interact logically. Excellent communication, interpersonal, Verbal & Written. Must be self-learning. People Skills and demonstrate the ability to work well with others, team work ethic. The ability to work under pressure and to tight deadlines. Willingness to assist with additional tasks given. Good judgment skills Behavioral traits such as attitude, motivation and time management.

Special Requirements

Most important, be prepared to perform in a 24/7 environment, shift work and overtime on client premises.

Must be able to travel to site after hours, weekends and public holidays.

Working hours will be allocated as per assigned operational roster. * Must be able to report to different reporting lines simultaneously.