Tech Officer: Monitoring & Surveillance (western Cape, Bellville)
Bellville, Cape Town, South Africa
Job Description
Business unit, Department, Reporting
Business Unit CPS
Department Monitoring & Surveillance
Reports to Manager: Monitoring & Surveillance
Job Grade/Level OP1
Core Description
To provide 1st and 2nd level Monitoring & Surveillance Systems Operator support to various stakeholders internal & external to BCX including Networks, SAP and Server support
Key Deliverables / Primary Functions
- Monitor Network and Server health.
- Conducting support to all store upon ticket generation via auto-log and customer contact centre. Timeous escalations of anomalies experienced on each shift.
- Respond to client enquiries and escalate problems that cannot be resolved.
- Resolve escalate and monitor actions to meet agreed time and quality targets to ensure business continuity to client.
- An understanding of SLA requirements
- Take cognisance of industry compliance requirements
- Be aware of changes implemented in the clientxe2x80x99s environment and report thereof.
- Adhere to company and clientxe2x80x99s policies, procedures, and governance
Attention to detail
EMS (Enterprise Monitoring Systems)
Cisco, Linux, SAP and I-direct systems skills
Networking, Server and SAP skills
System and batch monitoring
Core Behavioural Competencies
Culture Match
Job Match
Deciding & Initiating Action
Adhering to principles and values
Analysing
Delivering Results & Meeting customer expectations
Following instructions & procedures
Applying expertise & Technology
Minimum Qualifications
NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Relevant IT certification
Experience
2 yearsxe2x80x99 experience in Monitoring & Surveillance Systems solutions specifically in monitoring with EMS and SAP BI, ERP, CRM.
Certifications
A+
N+
CCNA
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Level of Engagement Internal stakeholders and external clients
Span of Control 0
Special Requirements / Employment Condition
Valid Drivers license
Workplace / Physical Requirements
Full-time Office Based position.
Billable
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Job Detail
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Job IdJD1255292
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBellville, Cape Town, South Africa
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EducationNot mentioned