Tech Officer: Customer Engineer (fs)
Durban, KwaZulu-Natal, South Africa
Job Description
Business unit, Department, Reporting
Business Unit
Cloud Platform Solutions
Department Field Services
Job grade
OP1
Core Description
To provide technical support for incidents arising from the hardware deployed in the stores.
Key Deliverables / Primary Functions
- For Maintenance resources, timeously attend to Severity Level 1 type incidents and ensure resolution 'first time' without 'return trips'. For Installation resources, actively be involved in all 'first-time' installations and project rollouts; thus being able to both advise with regards issues, as well provide training and support for junior resources.
- Provide support both at a first line level as well onsite with the client, diagnosing and resolving incidents for the IT Infrastructure deployed or to be installed in the stores for the various contracted clients.
- Provide technical support to junior technicians that may encounter difficulties onsite when attending to incidents and/or installations.
- Successfully perform, and be able to advise, on the full range of defined tasks associated with operating and controlling of installed hardware and software.
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards.
- Diligently drive SLA on all maintenance and non-maintenance incidents, as well preventative maintenance
Customer Focus
ICT Knowledge
Problem solving
Technology Consulting
Teamwork
Core Behavioural Competencies
Job Match
Culture Match
Applying expertise & Technology
Delivering Results & Meeting customer expectations
Following instructions & procedures
Working with people
Minimum Qualifications
NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
2 years' experience
Certifications
CompTIA A+
A+
Linux Certification (CompTIA Linux, LPIC)
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Level of Engagement : Internal and external clients
Special Requirements / Employment Condition
Required to travel locally
Drivers Licence and Reliable Vehicle - both required
Ability to work extended /long hours as and when required
Workplace / Physical Requirements
Client Roaming
Billable
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Job Detail
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Job IdJD1476374
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, KwaZulu-Natal, South Africa
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EducationNot mentioned