Job Description

Business unit, Department, Reporting
Buisness Unit: CPS
Department: Field Services
Core Description
Provides remote support and assistance to BCX clients. Determining root cause and finding appropriate solutions that satisfy the client's needs
Key Deliverables / Primary Functions
Remotely investigating technical issues for the client and providing resolution.
Following up on all outstanding queries timeously as per the SLA per client.
Redirecting any problems or incidents that may occur to the correct resource.
Identifying and escalating recurring problems and situations to both the management team.
Tracking and routing logged problems and requests.
Updating resolved incidents on the call logging system.
Ensuring the highest level of accuracy and professionalism is maintained when engaging with clients.
Core Functional Skills & Capabilities
ICT Knowledge
Technology Consulting
Problem solving
Communication
Customer Focus
Core Behavioural Competencies
Deciding & Initiating Action
Working with people
Delivering Results & Meeting customer expectations
Applying expertise & Technology
Culture Match
Job Match
Minimum Qualifications
OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
Minimum 2-years' experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
Applicable industry certification will be an advantage
CompTIA A+
Microsoft Systems Associate or Engineer (MCSA or MCSE);
Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
Ability to work extended /long hours as and when required
Workplace / Physical Requirements
Full-time Client Based Position
Billable