Job Description

Operating across the globe, including Europe, Australia, North America, and Canada, Travelopia is passionate about being the best. We pride ourselves on the unique and diverse range of holiday experiences we offer our customers. Our combined businesses are the worldxe2x80x99s largest provider of specialist and experiential travel with a range of unique experiences, from private jets, polar expeditions, sailing, ski holidays, and more.About the RoleThe Tech Help - Service Management Analyst LV1 is responsible for providing technical support and guidance to the users of IT services, systems, and applications. The role involves supporting incidents, requests, and problems, and performing procurement and supplier management tasks. The role also contributes to the improvement of service quality and customer satisfactionWhat We OfferAt Travelopia USA Inc, we believe in nurturing talent and providing opportunities for growth. By joining our team, you will benefit from:

• A dynamic and inclusive work environment that values diversity and promotes collaboration.
• Opportunities for professional development and career advancement.
• Competitive salary and comprehensive benefits package.
• The opportunity to collaborate with a team of passionate and hard-working individuals committed to excellence.
• An environment where your ideas and contributions are valued and encouraged.

What youxe2x80x99ll do:

• Provide first-level technical support to internal staff and clients, ensuring timely and effective resolution of IT issues.
• Monitor and manage service requests, incidents, and problems using our service management tool.
• Collaborate closely with other IT teams to ensure seamless service delivery and minimize downtime.
• Maintain accurate and up-to-date documentation of support activities and processes.
• Conduct regular system checks and preventive maintenance to ensure efficient performance.
• Assist in the development and implementation of IT service management policies and procedures.
• Find opportunities for continuous improvement in service delivery and suggest solutions.

What youxe2x80x99ll bring:

• Proven experience in a similar role or relevant IT support position.
• Proficient in IT service management principles and standard methodologies.
• Outstanding problem-solving skills and the ability to think critically under pressure.
• Excellent communication skills, both verbal and written, with a customer-focused approach.
• Ambitious and driven with a dedication to delivering world-class service.
• Familiarity with service management tools and software.
• Ability to work effectively in a team-oriented and collaborative environment.
• Relevant IT certifications (e.g., ITIL, CompTIA) are a plus.

We believe people thrive when they can bring their true selves to work, and we know that diverse teams achieve the best results. We are committed to building a diverse, equitable, and inclusive environment where everyone can succeed.Travelopia is dedicated to maintaining an inclusive work environment for all. If you require any accommodations during the recruitment process, please contact us at: Talent@Travelopia.com#li-hybrid #li-gj1

Travelopia