Job Description

Location: Cape Town (Claremont)*
Annual Base Salary: R672,200*
Check out our values-driven benefits below!*
Join us at Vera Solutions, where innovation meets purpose. We're a forward-thinking tech company dedicated to creating digital solutions that drive significant social change. We run on passion, blending diverse skill sets and experiences with a collective mission to help organizations tackle challenges and achieve greater impact. As a social enterprise and certified B Corporation, we reinvest a majority of our profits in our growth and continued pursuit of our mission and vision.

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Position Overview

The Senior Service Delivery Analyst will be part of our growing Service Delivery team at Vera Solutions. This is a unique position where you will have the opportunity to manage a portfolio of clients and uplift their experience by providing Product support and Managed services. You would also be mentoring and guiding the other analysts on the team from a technical standpoint. This position is a highly collaborative one where you would work both internally and externally with clients. This will provide you with a valuable experience of understanding Vera's culture, the teams, product and most importantly our clients.

You will join a team of passionate individuals with diverse backgrounds and experiences, all dedicated to improving the way social impact organizations operate. We're a self-motivated, creative group, and we emphasize collaboration, flexibility, and professionalism.

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Primary Responsibilities:

Manage a portfolio of clients on Managed Services engagements and serve as the Primary Analyst.*
Be the Technical backstop for the team.*
Communicate regular status updates on open client tickets maintaining standard SLA.*
Develop deep expertise on core product features and functionality to help with issue troubleshooting and resolution.*
Host periodic office hours and help the team out on technical issues.*
Identify and develop training modules for the team.*
Assist the Delivery Managers on portfolio allocations and training requirements.*
Drive communication and engagement with clients.*
Collaborate internally to deliver Managed Services engagements from planning to execution.*
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Qualifications and Experience

Demonstrate interest in the social sector.*
5+ years of professional experience in the technology or social impact space.*
3-5 years of Salesforce Consulting or Administration experience.*
3-5 years of experience working on either Products or Client Facing teams.*
Salesforce Administrator certification and Platform App Builder certifications.*
Strong aptitude for technology and ability to work with large amounts of data.*
Curiosity and problem solving skills.*
Inclination towards working in the Social Impact space.*
Excellent written and verbal communication skills in English.*
Client relationship management skills.*
Detail-oriented; efficient with excellent multitasking and organizational skills.*
Collaborative spirit; consistent desire to learn, improve and grow.*
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Compensation & Benefits

This is a full-time position with access to all company benefits. We take care of our employees and their families, by offering competitive benefits, such as:

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Paid Time Off

38 days of paid leave each year, including local and company-wide holidays and a December break.

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Health Care

Vera is passionate about supporting the health of you and your family. We cover medical insurance premiums, including family coverage, up to a maximum amount.

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Retirement

Vera offers a retirement plan and contribution matching to all of its employees.

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Wellness Leave

We do not cap sick leave. If you're sick, we hope you get better!

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Student Loans

To help employees with outstanding student loans, Vera offers a Student Loan Benefit.

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Child Care

In addition to robust paid parental leave, Vera assists with the costs of child care.

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Employee Incentive Plan

All employees participate in our Employee Incentive Plan. Employees receive stock options, aligned to their job title and location, as part of their total compensation package.

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Sabbatical

To showcase our commitment to employee growth and well-being, Vera offers a paid sabbatical to employees who complete three consecutive years.

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How to Apply

Complete an online application (attaching CV) here .

For additional information, please contact jobs@verasolutions.org

Vera Solutions is committed to fostering a diverse and inclusive environment and encourages applicants from underrepresented backgrounds to apply.