Job Description

Operating across the globe, including Europe, Australia, North America, and Canada, Travelopia is passionate about being the best. We pride ourselves on the unique and diverse range of holiday experiences we offer our customers. Our combined businesses are the world's largest provider of specialist and experiential travel with a range of unique experiences, from private jets, polar expeditions, sailing, ski holidays, and more.

About the Role

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As a Tech Help Engineer (LV1) on the Starters & Leavers team, you will serve as a primary technical point of contact for onboarding and offboarding processes. You will work closely with HR, Information Security & Tech teams to ensure seamless transitions for new joiners and departing employees by coordinating and managing the full lifecycle of pre-boarding, onboarding, and offboarding activities. This includes provisioning and deprovisioning user accounts, access rights and delivering exceptional support to internal users across multiple regions.

What We Offer

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At Travelopia USA Inc, we believe in nurturing talent and providing opportunities for growth. By joining our team, you will benefit from:


A dynamic and inclusive work environment that values diversity and promotes collaboration. Opportunities for professional development and career advancement. Competitive salary and comprehensive benefits package. The opportunity to collaborate with a team of passionate and hard-working individuals committed to excellence. An environment where your ideas and contributions are valued and encouraged.

What you'll do:

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Serve as the primary technical contact for onboarding and offboarding processes, ensuring smooth transitions for new joiners and leavers. Provide Pre-boarding, Onboarding and Offboarding customer support coordination. Planning and implementing the IT onboarding and offboarding processes end to end. Support issues in a timely manner as reported by users or internal teams (HR & IT) and help reach a resolution by liaising with internal IT/HR support teams and third parties. Take ownership of requests by capturing all relevant information and recording the detail in the Service management system. Assist onsite engineers with equipment collection during employee offboarding. Request fulfilment - action and complete user access requests (Starters - account creations, Leavers - account removals/disablements and Access amendments). Escalate more technical issues to the appropriate support teams.

What you'll bring:

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Provide top-quality support with a high degree of customer service, technical expertise, and timeliness. Strong customer services skills to promptly respond to tickets and questions. Ability to manage multiple tasks simultaneously and solid attention to detail. Ability to work independently and as part of a team. Good ability to document processes and the ability to departmentalise problems. Exposure to onboarding/offboarding workflows. Experience in user access management and responsibilities. Capability to perform effectively under pressure and take charge of tasks and customer challenges. Ability to work with sensitive information (confidentiality in handling user data) Active Directory, Office 365 Admin Centres, and G-Suite administration. Knowledge of Teams, Slack, SharePoint, OneDrive, Office 365 Applications. Troubleshoot basic login, MFA and tools access issues. Knowledge of basic troubleshooting in issues related to malware, viruses, phishing, and other security threats.

Communication

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Strong verbal, written, and e-mail communication skills. Experience working with international stakeholders is an added advantage.

We believe people thrive when they can bring their true selves to work, and we know that diverse teams achieve the best results. We are committed to building a diverse, equitable, and inclusive environment where everyone can succeed.


Travelopia is dedicated to maintaining an inclusive work environment for all. If you require any accommodations during the recruitment process, please contact us at: Talent@Travelopia.com

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