Job Description

Who are we?
At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.
Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.
We give them products, services, and solutions that enable them to live and enjoy life on their own terms - in their own way.
Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.
Build a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.
What will you do?
We are seeking a highly analytical and experienced Business Intelligence Manager to take ownership of the Sales Reporting function within MiWay.
This critical role is responsible for bridging the gap between data and commercial strategy. You will lead the design, development, and delivery of a robust BI landscape, transforming complex sales and customer data into integrated views and actionable insights that directly influence sales performance, distribution channel strategy, and profitability across the business.
Minimum requirements:
Minimum qualifications required:

• A Bachelor's degree in Computer Science, Information Systems, Actuarial Science, Statistics, Mathematics, or a related quantitative field.

Minimum experience:

• BI and Analytics experience: Minimum of 7 years of experience in Business Intelligence development, data analysis, or a similar quantitative role.
• Leadership experience: Relevant experience in management, team lead, or senior supervisory capacity is advantageous
• Industry expertise: Demonstrable experience working within the Short-Term Insurance or broader Financial Services industry is advantageous.
• Data warehouse experience: Proven background in designing and working with Data warehouse concepts.
• SQL mastery: Expert-level proficiency in working with large, complex SQL Server databases.

Key deliverables and responsibilities
The BI Manager will be the primary custodian of sales performance data, responsible for the full reporting lifecycle. Key deliverables include:
Data integration and modeling

• Analysing and understanding data from multiple sources, including sales, customer, accounting data sets, to create integrated, unified views that can be used to drive accurate decision-making within the Sales environment.
• Working with several large and complex SQL databases to ensure data quality, integrity, and accessibility for reporting purposes.
• Be fully capable of developing and maintaining OLAP or Tabular Model Cubes within a SQL environment (SQL Server 2010 or higher) to enable high-speed analytical queries.
• Propose and implement data schema and data flow optimisation for enhanced reporting performance and system scalability.

Reporting delivery and implementation

• Establishing, collecting, and maintaining the complete set of business reporting requirements by engaging directly with Sales leadership and internal stakeholders.
• Leading the design and implementation of new BI reports and dashboards based on defined business requirements.
• Analysing existing legacy reports, optimising them for efficiency, and driving standardisation across the company to ensure consistency in performance metrics.
• Setting up, maintaining, and administering core BI tools, infrastructure, and ensuring seamless integration with all company data sources.

Stakeholder management

• Establish and maintain strong working relationships with internal clients (Sales Executives, Operations), acting as a trusted advisor to ensure BI delivery consistently meets their strategic requirements.
• Proactively identifying trends, performance anomalies, and commercial opportunities within the data, and translating these findings into clear, impactful presentations for executive audiences.

Team leadership and management

• Lead, mentor, and manage the performance and professional development of the Sales Reporting team.
• Allocate BI and BA resources effectively across projects and support activities, ensuring optimal workload distribution.
• Foster a collaborative environment that encourages knowledge sharing and high performance.
• Set clear objectives, conduct regular performance reviews, and provide constructive feedback to team members.

Core competencies and skills
Technical competencies

• Advanced user and developer proficiency with BI technologies, particularly Microsoft Power BI. Familiarity with the Microsoft ecosystem (e.g., PowerApps) is beneficial.
• In-depth understanding of database management systems, Online Analytical Processing (OLAP), and the ETL (Extract, Transform, Load) framework.
• Strong knowledge of SQL queries, SQL Server Reporting Services (SSRS) for structured report delivery, and SQL Server Integration Services (SSIS) for data movement and transformation.

Behavioral and leadership attributes

• Possesses an exceptional analytical mind with a proven problem-solving aptitude and the ability to handle ambiguity and complexity.
• Clear understanding of how BI insights drive measurable commercial outcomes and sales force effectiveness within an insurance context.
• Proven abilities to take initiative, be innovative in reporting solutions, and champion best practices.
• Strong leadership skills focused on developing talent, managing delivery timelines, and fostering collaborative relationships across technical and business teams.
• A strong willingness to learn new technologies and adapt to the evolving data needs of a dynamic insurance market.

Knowledge and Skills
Business Intelligence Design
Business Intelligence Maintenance
Data trends and analysis
Service delivery
IT governance and compliance
Personal Attributes
Organisational savvy - Contributing through others
Manages complexity - Contributing through others
Plans and aligns - Contributing through others
Optimises work processes - Contributing through others
Core Competencies
Cultivates innovation - Contributing through others
Customer focus - Contributing through others
Drives results - Contributing through others
Collaborates - Contributing through others
Being resilient - Contributing through others
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Skills Required