Job Description

About Us

: Quantanite is a top-tier Business Process Outsourcing (BPO) provider, delivering

high-quality, innovative solutions in a fast-paced and dynamic environment. We are committed

to excellence, client satisfaction, and cultivating a high-performance culture that drives our

continued success.

Job Summary:

We are seeking a motivated and experienced Team Leader to oversee and guide our customer

service team. The ideal candidate will be responsible for managing daily operations, coaching

team members, and ensuring exceptional service delivery to meet customer needs and

business objectives.

Key Responsibilities:

Lead, motivate, and support the customer service team to achieve performance targets

and deliver excellent customer experiences

Monitor team performance through KPIs, providing regular feedback and coaching to

improve skills and productivity

Handle escalated customer issues and complex inquiries, ensuring timely and

satisfactory resolutions

Facilitate training sessions and onboarding for new team members Collaborate with cross-functional departments such as sales, logistics, and quality

assurance to address customer concerns and improve processes

Maintain accurate records of team performance, customer interactions, and operational

activities

Identify opportunities for process improvements and contribute to the development of

customer service strategies

Ensure compliance with company policies, procedures, and quality standards

Qualifications:

Proven experience in a customer service leadership role, preferably within retail,

manufacturing, or similar industries

Strong leadership, communication, and interpersonal skills Excellent problem-solving and conflict resolution abilities Proficient in CRM software, Microsoft Office, and performance management tools Ability to manage multiple priorities and lead a team in a fast-paced environment Customer-focused attitude with a commitment to excellence

Flexibility to work varying shifts, including weekends or holidays if required

Benefits:

Opportunities for professional growth and leadership development Supportive and collaborative work environment * Comprehensive training and resources to succeed in the role