Job Description

About Us:

Quantanite is a top-tier Business Process Outsourcing (BPO) provider, delivering

high-quality, innovative solutions in a fast-paced and dynamic environment. We are committed

to excellence, client satisfaction, and cultivating a high-performance culture that drives our

continued success.

About the role:

Lead a dynamic field team focused on providing exceptional service and

operational excellence. You will be responsible for coaching, managing performance, and

driving key success metrics across your territory.

Key Responsibilities

Team Leadership & Development

Mentor and coach Service Professionals and Lead Service Professionals, conducting

regular performance reviews and goal-setting sessions. Foster a positive,

learning-oriented team environment to improve retention and team morale.

Operational Efficiency

Monitor labor utilization versus production, optimizing efficiency to meet KPI and

service-level targets. Manage daily payroll, schedules, and resource allocation to support

field operations.

Customer Experience & Retention

Ensure delivery of top-tier customer service; identify opportunities for upselling or

cross-selling services. Resolve customer escalations and support complaint handling

processes to maintain satisfaction.

Performance Monitoring & Reporting

Track team performance using dashboards and metrics; report status to field managers

and implement improvement plans.

Recruiting & Onboarding

Collaborate with recruitment teams to address staffing needs; participate in interviewing,

hiring, and onboarding processes.

Compliance & HR Understanding

Maintain adherence to all safety regulations, have an understanding around HR Policies, and how to apply corrective actions, have awareness around preparing disciplinary enquiries and implementing performance improvement plan process

Qualifications and experince

High school diploma required; further education or certifications in management or

leadership a plus.
2-3+ years of supervisory or team leadership experience, ideally in field services or

operational roles.

Proven ability to lead teams, drive performance, and manage multiple responsibilities. Strong analytical, problem-solving, and communication skills. Proficiency in using digital tools and performance dashboards (e.g., Google Drive, CRM,

scheduling software).

Valid driver's license with a clean driving record; ability to obtain required local/state

service licenses.