Team Leader: Technical Support

Gauteng, South Africa

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1. Lead Technical Support Team

Provide reports to management on call closure status and first line support related matters
Implement processes to ensure calls are closed timeously
Liaise with all necessary stakeholders and provide feedback to business and IT Management
Ensure jiras are dealt with and closed timeously
Assign jiras
Monitoring (e.g. Boardrooms)
Escalation of calls to 3rd line and other Teams.

2. Provide hardware and software support (LAN & WAN)

3. Provide 2nd line support to users

4. Finance, procurement and asset management

Ensure that end user equipment (e.g. laptops and desktops) are procured timeously
Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure
Works closely with the asset management team to ensure that assets are tracked and managed.

KNOWLEDGE AND SKILLS

FORMAL EDUCATION

TECHNICAL/LEGAL CERTIFICATION

EXPERIENCE

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