The Sales Contact Centre Team Leader's primary objective is to lead and manage a team of agents to maximise revenue opportunities and exceed sales targets. The role combines management, selling, coaching and leadership activities to enable the sales team to achieve their assigned targets. Operationally, the Team Leader is responsible for driving the implementation of Sales Contact Centre operational strategies ensuring that the business achieves its strategic objectives. To create and maintain a performance driven culture and ensure that contact centre processes and controls are aligned to the business objectives
Responsibilities:
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