Team Leader (sales Contact Centre) Roodepoort

Johannesburg, Gauteng, South Africa

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Responsibilities:

Requirements:
Knowledge

In-depth understanding of sales strategies and techniques as well as contact centre operations and processes.
Understanding of key performance indicators (KPIs) relevant to contact centre operations.
Strong leadership skills to guide and motivate the sales team.
Ability to set performance objectives and monitor team progress.
Experience in managing non-performance and implementing improvement plans.
Knowledge of disciplinary actions and grievance resolution processes.
Skill in analysing contact centre data to optimise processes, shifts and conversion rates.
Experience in preparing and delivering performance reports and presentations

Education:

Experience

Minimum 5 years sales contact centre experience, with 2 or more years experience in a supervisory or team leader position. ISP experience is preferable.
Proven track record in meeting and exceeding sales targets

Should you not receive a response within 10 working days, please consider your application as unsuccessful

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